What are the business hours?
Business Hours *May vary by stylist
Monday: Closed
Tuesday - Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: Weddings and Special Events
Sunday: 8am - 4pm
Monday: Closed
Tuesday - Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: Weddings and Special Events
Sunday: 8am - 4pm
How to book an appointment?
Booking an Appointment
To book an appointment, you may book online at any time, email, or call and one of our receptionists will assist you during normal business hours. If you call after hours or our receptionist is on another call you will receive a text from our online concierge. A credit card is required to secure all appointments.
Booking Online
We offer online booking through our website with Meevo. If you are new to us you will be prompted to create an account before booking.
Online booking procedures
To book an appointment, you may book online at any time, email, or call and one of our receptionists will assist you during normal business hours. If you call after hours or our receptionist is on another call you will receive a text from our online concierge. A credit card is required to secure all appointments.
Booking Online
We offer online booking through our website with Meevo. If you are new to us you will be prompted to create an account before booking.
Online booking procedures
- Once you have logged in select "Book Appointment".
- Choose the type of service you desire. Always schedule color first.
- All haircuts include a blow-dry and all color services give the option to choose a haircut or just a blow-dry.
- Choose your stylist.
- Choose the date/time you desire.
- Click "Find Available Appointments".
- Choose from the available appointments and click "Book".
- You may request additional services in the text box before clicking the “book" button. We will do our best to accommodate your request but cannot guaranty the additional services will be available at the requested time.
How to get there?
Directions
For directions to the salon, please type 116 Newbury St, Boston, MA into your preferred maps App.
For directions to the salon, please type 116 Newbury St, Boston, MA into your preferred maps App.
What happens if I arrive late?
Late Arrivals
We will do our best to accommodate late arrivals. If you miss more than half of your appointment your stylist reserves the right to start their next client. If a later appointment is available you will be offered that time. If you are unable to take the time offered it will be considered a late cancellation and you will be charged your full service fee. If you know that you are going to be late, we kindly ask that you call ahead so that we can better assess the situation.
We will do our best to accommodate late arrivals. If you miss more than half of your appointment your stylist reserves the right to start their next client. If a later appointment is available you will be offered that time. If you are unable to take the time offered it will be considered a late cancellation and you will be charged your full service fee. If you know that you are going to be late, we kindly ask that you call ahead so that we can better assess the situation.
How to cancel an appointment?
Cancellations
In compliance with our new operating restrictions, we must change our cancellation policy. As of October 1st, If you cancel within 24 hours of your appointment you will be subject to a $100 fee. If you cancel within 24 hours or do not show up you will be charged the full price of your services booked. We thank our clients in advance for their understanding!
In compliance with our new operating restrictions, we must change our cancellation policy. As of October 1st, If you cancel within 24 hours of your appointment you will be subject to a $100 fee. If you cancel within 24 hours or do not show up you will be charged the full price of your services booked. We thank our clients in advance for their understanding!
How I pay for services and products?
Payment For Services and Products
Discover, MasterCard, Visa, American Express, Check, and Cash are accepted.
Please note that there is a $50 bounced check fee.
Discover, MasterCard, Visa, American Express, Check, and Cash are accepted.
Please note that there is a $50 bounced check fee.
Can I get a refund or a redo?
Refunds + Redos
Stilisti does not extend refunds on services rendered. Your first visit and all color changes may require multiple services that day or within 2 weeks of the initial service as there is no way for us to know exactly how your hair will react to the process. If you are not pleased with your hair we welcome you to contact us immediately so that we can schedule a complementary alteration within one week of the service provided.
We will happily make any adjustments to services provided within the first 10 days free of charge with the original stylist. If you see a higher-tier stylist there could be an additional fee based on their expertise. Any adjustments after the initial 10 days are subject to a fee.
Products may be exchanged with a receipt within 30 days. GHD styling irons and Solano blow dryers have a 2-year warranty with their companies; please register them on their websites.
Stilisti does not extend refunds on services rendered. Your first visit and all color changes may require multiple services that day or within 2 weeks of the initial service as there is no way for us to know exactly how your hair will react to the process. If you are not pleased with your hair we welcome you to contact us immediately so that we can schedule a complementary alteration within one week of the service provided.
We will happily make any adjustments to services provided within the first 10 days free of charge with the original stylist. If you see a higher-tier stylist there could be an additional fee based on their expertise. Any adjustments after the initial 10 days are subject to a fee.
Products may be exchanged with a receipt within 30 days. GHD styling irons and Solano blow dryers have a 2-year warranty with their companies; please register them on their websites.
Do you work off premises?
Wedding & Special Events Off Premises
A deposit of 50% is required when making your appointment for all wedding day/special event services. Deposits are nonrefundable for appointments canceled within 4 weeks of the event date. No-show and late canceled appointments will be billed the remaining 50% of the service booked. Please contact one of our Salon Coordinators for further details and scheduling.
A deposit of 50% is required when making your appointment for all wedding day/special event services. Deposits are nonrefundable for appointments canceled within 4 weeks of the event date. No-show and late canceled appointments will be billed the remaining 50% of the service booked. Please contact one of our Salon Coordinators for further details and scheduling.
Children At The Salon
This environment contains many factors that can be dangerous for children. In the event that you must bring your child into the salon, please keep your children seated with you at all times; no running, yelling, hanging from chairs, sofas, windows, etc. For the safety and comfort of everyone, children under 12 are discouraged unless they are receiving a service. If your child is watching a video or playing a game we ask that they use headphones to not to disturb our other guests.
Meter Parking and Garages
If you are parked within a one-block radius and it is possible for one of our staff to step away, we will attempt to feed your meter. On-street parking is limited to 2 hours. Even if your meter is refilled you may still receive a ticket. Stilisti is not responsible for any parking tickets incurred when we provide this courtesy. If you would like to park at a nearby garage you may find coupons for select locations here.
Appointment Confirmations
As a courtesy, we send out electronic appointment confirmations 2 days before your appointment. If you do not receive a confirmation please check your account. Technology is not always perfect so we ask that you not rely on the confirmations alone. You are ultimately responsible for your appointment as scheduled. Thank you.
